Our Transparent Service Workflow

At NIS, we pride ourselves on transparency in our service delivery process. From initial inquiry to project completion, here’s how we ensure a seamless experience for our clients:

Enquiry Phase: Upon receiving an enquiry, our dedicated team promptly responds. There’s no annoying ticket system., where you don’t know who’s dealing with your enquiry and when. We’ll work with you to gather information and provide a detailed quote tailored to your needs.

Quotation to Purchase Order: Once the quote is accepted and purchase order is issued, our process for issuing RAMS, ordering stock etc commences.

Booking and Completion: Our efficient system facilitates the booking of works, ensuring timely completion while maintaining quality standards.

Closing Documentation: Upon completion, all necessary closing documents are promptly provided to the client for review and record-keeping.

Key Features of Our Process:

Tracking Systems: Our advanced tracking systems monitor team movements to and from sites, prioritising safety and efficiency.

Real-time Updates: Clients have access to real-time tracking, including ETAs, road closures, and any traffic issues, ensuring transparency and accountability throughout the project.

Task Management Software: Our proprietary software optimises workflow by mapping out current inquiries and jobs, allowing for efficient task allocation and completion.

Custom-built System: Our bespoke system guides inquiries seamlessly from quote presentation to work completion and closure, ensuring consistency and reliability.

Progress Reports: Clients can request personalized progress reports, providing insight into the status of their inquiries at any given time.

Instant Communication: Our integrated chat function enables instant updates from our team, ensuring seamless communication and swift issue resolution.

In addition to our commitment to transparency and efficiency, we prioritize Health and Safety, providing comprehensive documentation, training, and ongoing support to our teams.